Self Installation of Hive

Installing the Hive hardware was straight-forward because my existing controller had a standard backplate and so I didn’t have to change any wiring. The trouble came when trying to setup an account because when you ring the number on the included voucher no-one seems to understand the process for self-installed units. After I eventually got it sorted I was told there is an alternative way which doesn’t involve going round in circles with various sales/tech support etc phone lines:-

When you order from Amazon there is a voucher code on the box. If then visit and enter the voucher code in. It will then allow you to create an online account.

This should have been included with the voucher code because it seems a much more straight-forward approach. Unfortunately before I could use this I was already setup but I’m pinning it here for reference.

By Peter Foot

Microsoft Windows Development MVP